Virtual Office > Administrators: How do I...
Virtual Office Administrators may Re-Provision an existing phone for a new employee at any time using the secure web portal.
The Re-Provision process takes only a few steps and will cleanly reprovision the phone and any associated voicemail and vfax box for a new user as if they had just been provisioned by Velocity. Additionally, a new Welcome Guide is generated at the end of the process with instructions for any setup, such as recording personal voicemail greetings, just like the one originally received with the phone but with the information for the new user.
To Re-Provision an existing phone/user:
Up to one phone, vmail, and vfax may be Re-Provisioned at a time using this process. If a User has multiple phones, additional Re-Provision operations may be required to Re-Provision all of their phone numbers after the first set of numbers have been Re-Provisioned.
You may also contact Velocity Telephone at any time to assist with phone Re-Provisioning, to add more phones, or for help configuring your phones.