Overview for the Online Web PortalHeadsets
Online Web Portal: Setting up Speed Dials
GXP-2110 Phone Overview
Park and Pick Up
How do I...
Login to the portal?Queues: How do I...
Install the mobile app?
Update my speed-dials and/or busy lamps?
Create a call rule that rings my cell phone?
Forward phone calls?
Change my e-mail notifications for voicemail and fax boxes?
Customize my voicemail greeting?
Customize my recorded name?
Change my voicemail PIN?
Block phone numbers?
Use a Shared Line Appearance
Setup SMS-to-Email relay, Unified Messaging
View and/or export my call log?
Format the date/time fields in Excel for exported call logs?
Change my Virtual Office portal password?
Change my outbound Caller ID number?
Record calls? Listen to recorded calls?
Administrators: How do I...
Set up and plug in a new phone / replacement phone?Network Administrators
Repurpose and rename a phone for a new employee?
Update menu options and the associated greeting for my main numbers?
Create or modify an extension?
Problem Explanations and Solutions
How can Velocity Telephone help if my network is 'best effort' and I believe I have congestion issues affecting my audio quality or phone service?Do Not Disturb (DND)
How to interpret Remote Monitor results for a best effort connection
How can I tell if my network has a SIP ALG?
Print to Fax outbound fax softwareOutlook Add In
What operating systems is the Print to Fax client supported on?
Why doesn't the Print to Fax dialog come up when printing from Adobe Reader?
Can I view inbound faxes on my smart phone?
What size bitmap should I use for the cover sheet logo?
ATA - Analog Telephone Adapters
What softphones may be used with Virtual Office?
Setup Instructions for eyeBeam
Softphone Support Policy