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Record calls? Listen to recorded calls?


Recording Calls

You may begin recording a conversation when speaking with another party by pressing * 5 (star, then 5) during the conversation. Recording will continue until the conversation ends, the call is transferred (including park/pickup), or if you press *6 to explicitly stop recording.


Retrieving Recordings

Recordings may be retrieved by logging in to the secure web portal at https://velocityvo.com/pbx and clicking on "Recorded Calls" under your Personal Settings.


Advanced Options

If you record a lot of calls and want to receive a notification with download link at the end of each recording, there is a "Call Recording Notifications" section under each phone's settings where an email address may be entered to send a notification including a download link (or the full recording, if your email provider allows very large attachments) whenever a call is recorded on your phone.

If you record a lot of calls and want to see the recording state, and have busy lamps enabled on your phone, a special *5 key can be programmed which will show red when recording is active. Contact Velocity customer support or your administrator if you want to research or enable this option.


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