Virtual Office > How do I...
Setup SMS-to-Email relay, Unified Messaging

The SMS-to-Email Unified Messaging feature is available as part of our VO20USER VoIP Phone Service feature set launched in March 2021. SMS stands for short message service, and SMS messages are often referred to simply as 'texts' when using your mobile phone.

The SMS-to-Email relay Unified Messaging feature allows you to receive SMS messages sent to your Virtual Office phone numbers in your email inbox along with your voicemail, fax, and email messages. This feature can be provided for your company's main phone numbers (VTrees) and direct dial phone numbers (Phones, Mobile App, Softphones).

The notification email subject line will begin with "Text Message from ..." and include the SMS text in the email. Replies to the email will be sent back to the original sender as an SMS from the same phone number they texted at your business. This allows you to have conversations with customers who prefer sending SMS messages, and receive and work those messages in the same place as all of your other messages, your email inbox.

Outbound SMS messages can be sent by emailing the same email address you receive inbound SMS messages from with the subject line containing the ten digit phone number you want the SMS message sent to. The body of the email will be sent as the SMS text message.

If you are interested in this feature please contact our Sales department at 763-222-1000 or

Did this Frequently Asked Question provide the information you were looking for? Provide us with your Feedback and suggestions for improving this FAQ.

Email FAQ to:

© 2019 Velocity Telephone all rights reserved.