Velocity Telephone

Virtual Office
Residential VoIP
Troubleshooting
Telephone Features
Conversion FAQs
Install/Move Fees

Slow Connection

If your Internet experience seems slower than normal, please try the following steps to diagnose the issue, as our support team will have you perform the same tests.

Reboot your computer. It's possible your computer has an issue.
Try a different computer. It's still possible your computer has an issue.
Try a different website. It's possible there is an issue with your favorite site.
Unplug the power to your DSL modem, and wait 10 seconds before plugging the power back in. Be patient, as it may take up to 5 minutes for your modem to reconnect back up to the Internet.
Make sure that no one is running any high bandwidth applications, such as file sharing, torrents, or large downloads.
Run our speed test application. It is a localized test, which will yeild the most accurate results for you.
If you have phone and DSL service, make sure your phone line if free of issues.

If you are still unable to resolve the issue, please contact our Support Team.

Did this Frequently Asked Question provide the information you were looking for? Provide us with your Feedback and suggestions for improving this FAQ.