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Troubleshooting > Phone Service
Noise and Static Issues

If you are experiencing noise or static on your phone line, please try the following steps to diagnose the issue, as our support team will have you perform the same tests.

  • If you are using a cordless phone, try changing the channel.
  • Have you tried another phone in your house?
  • Have you tried plugging your phone into a different phone outlet?
  • Have you tried a different phone cord?
  • Unplug your dsl modem. If the noise stops, you do not have DSL filters on all your phone devices.
  • Unplug every telephone device (ie, Telephones, Caller ID boxes, Answering Machines, Cable/Satellite Boxes, DSL modems, etc). Plug one corded telephone into a phone jack. If problem is gone, plug each device back in one at a time to determine the device causing the issue.

If you still have static or noise on your phone line, please contact our Support Team to resolve the issue.

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