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Forward phone calls?

There are multiple options for forwarding phone calls using Virtual Office.

The main options for forwarding calls are:

  • Using Call Handling Rules (recommended)
  • Voicemail "Press 1" option
  • On the phone directly

The preferred method is using Call Rules since they can be activated and inactivated from anywhere and at any time using the secure web portal or the Velocity Virtual Office mobile app. Additionally, call rules can have built in schedules for when to be applied (Mon-Fri 8am to 5pm, for instance) or be tied to specific callers, such as internal calls only or a specific caller ID of a frequent caller.

Note these forwarding options do not affect call blasts. Any call blast that includes the phone will not be interrupted due to forwarding options being active on the phone.

To add or update a Call Rule through the secure web portal:

  • Login to the secure web portal at
  • Click on the "Call Rules" link under the phone number you want to add or edit a rule for
  • To Add a new rule click the "Add a Call Handling Rule" button at the top of the page. To edit a rule click the "Edit" link next to the call rule.
  • Update the options you would like for the rule. Call Handling Rules can call you at multiple phone numbers simultaneously and/or sequentially. Rules can be applied to all callers, just at specific times of the day and days of the week (Mon-Fri 8am-5pm, for instance), and/or only to specific callers.
  • Click the "Add Rule" or "Update Rule" button to apply your changes and save your Call Handling Rule.

To allow callers to optionally reach you at an alternate number using the Voicemail "Press 1" option:

  • Login to the secure web portal at
  • Click on your voicemail box under "Personal Settings"
  • Enter the alternate phone number you would like to be called at in the field labeled "Pressing 1 during the greeting sends the call to"
  • Record a voicemail greeting that includes a message such as "If this call requires immediate attention, please press one now. For all other matters, please leave me a message after the beep"

To use "Forward All" directly on the phone:
Note: Forward All performed directly on the phone can only be de-activated through physical access to the phone. It cannot be inactivated remotely.

  • Press the "ForwardAll" softkey on your phone
  • Enter the phone number you would like to be reached at
  • Press the "OK" softkey
To Cancel forwarding press the "CancelFwd" softkey on the phone.

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