Telephone Features > Voicemail and VFax
If you have signed up for our Unified Messaging service, you have gained the convenience of having all your voicemail messages emailed to you. Optionally, you can also install the Unified Messaging software to enhance your service by allowing you to receive calls from an alternate phone, online notification of incoming calls, call logs, and more.
This document will show you how to install the Unified Messaging software, as well as configuration steps, and troubleshooting. The Following topics are covered:
Install the Unified Messaging software
Proceed through the installation wizard. Before the installer completes the installation process, a Networking Configuration window will be displayed. Enter your unified messaging phone number and PIN provided in your welcome e-mail, and press OK.
After doing so, you will see the below screen. Under the General tab, you can set which phone numbers you would like to be able to forward an incoming call to. These numbers will be available to you for the online notification screen.
If you click the Address Book button, you can change the way caller ID displays the incoming call based on a persons phone number and whatever you type in for a name.
If you click the Advanced button, you can specify an additional voicemail notification address as well as indicate which numbers you can check voicemail messages from.
Under the Velocity Mail tab, you can set the program to provide simple notification if the caller left a message or not. If you select the option to choose a response online, when a call has arrived at your voicemail box, you will be provided with a screen giving you options of how you want to handle the call for a set amount of rings before the caller is automatically prompted to leave a message. Click here for more details.
You may also select And call me at to have your voicemail box to attempt to reach at a different number. Please note that if you have voicemail services on the alternate line, please adjust the ring length accordingly.
Under the Networking tab, you will see the same screen shown at the end of the installation where you are asked to enter the UM Phone # and the PIN.
Once you have configured all of these options, you are ready to start using the service.