Troubleshooting > Phone Service
Unable to Receive Calls

If you are able to make outbound calls, but are unable to receive calls, please try the following steps to diagnose the issue, as our support team will have you perform the same tests.

  • Make sure your ringer volume is turned up.
  • If you have any forwarding features, make sure that they are disabled.
  • Physically unplug every telephone device (ie, Telephones, Caller ID boxes, Answering Machines, Cable/Satellite Boxes, DSL modems, etc). Plug one corded telephone into a phone jack. If you are able to receive calls, plug each device back in one at a time to determine the device causing the issue.

If you are still unable receive any calls, please contact our Support Team to resolve the issue.

Did this Frequently Asked Question provide the information you were looking for? Provide us with your Feedback and suggestions for improving this FAQ.

Email FAQ to:

© 2019 Velocity Telephone all rights reserved.